By Juliana Vadnais, Digital Producer for Albuquerque Business First:

The city’s multiyear franchise agreement with Comcast of New Mexico LLC expires in October 2017 and the city is seeking feedback about the company's offerings and practices, as we reported earlier this week.

If local feedback mimics recent reports to the Federal Communications Commission (FCC) from Comcast customers in other markets, the findings won't be very positive.

According to Ars Technica, a publication focused on technology and IT, Comcast gets more Internet service complaints than AT&T, Verizon and Time Warner Cable(TWC) combined. Ars Technica looked into information on three major types of Internet provider complaints: availability, billing and speed.

Comcast received 11,812 complaints from Jan. 1 to Nov. 9, while AT&T received 3,896, Verizon had 1,588 and TWC had 1,240. Comcast's competitors received 6,724 altogether — more than 5,000 fewer than Comcast alone.

While Comcast is the largest ISP in the U.S., the company regularly ranks at or near the bottom for customer satisfaction in its industry.

Comcast has 22.9 million broadband subscribers, while AT&T, Verizon and TWC have a combined 38 million subscribers.

The most complaints — roughly 60 percent — come from billing, including issues with data caps and contracts. One Albuquerque resident wrote to the FCC saying, "I decided to upgrade my Comcast service to a faster internet speed, and then a few days later, to add TV service as well. I did this over the phone ... and the representative never made a single mention of any contracts. I went to view my bill today to find that not only was I put on a one-year contract for the Internet, but I was put on a two-year contact for the TV service. I will not accept this contractual obligation," according to documents Ars Technica received from the FCC.

Other complaints from Comcast's New Mexico customers focused on inflated charges and poor customer service. Click here to read the full article.