Speaker Series PM: Emotional Intelligence & Difficult Questions: The Keys to Greater Success and Happiness (Live ONLY)

3 CE (Elective)

Understanding the needs and motivations of others improves our ability to communicate, negotiate, and serve our clients' needs. Individuals who demonstrate a higher level of emotional intelligence (EQ) are able to navigate difficult conversations and ask the necessary questions to be better in business, in personal life, and lead calmer, less stressful lives. This session will explore the psychology of perception versus reality and how reflective listening, humble inquiry, body language, and social cues can direct conversations and impact relationship building. You will discover the questions you should be asking in a variety of scenarios, as well as how to improve your EQ, communication skills, and become a more well-rounded real estate professional.

Objectives:

• Explore the concepts of perception versus reality and the role that our perception plays in unconscious bias and our interaction with the world around us.
• Examine the importance of emotional intelligence (EQ) in our communication skills and negotiation strategy, as well as our personal interactions, and how our EQ can impact our service to our clients and consumers.
• Learn about the art of asking questions – from interrogative questioning to humble inquiry – and how the types of questions and differing lines of questioning can lead to better information and more meaningful communication.
• Define one’s personal comfort level with asking questions and develop a comfort level with asking “difficult” questions.
• Establish clear goals for improving ones EQ and a method of measuring future successes.

Instructor:

Maura Neill (ABR, AHWD, CRS, e-PRO, MRP, PSA, MA) is a second-generation REALTOR® who combines her love for the industry with her passion for education. Before getting into the real estate business in 2001, Maura taught at Florida State University and University of Phoenix. She is an active agent with RE/MAX Around Atlanta, leading her team and representing buyers and sellers on a day-to-day basis. She considers education – both of clients and of other real estate professionals – an important part of her role as a REALTOR®. Maura is a national real estate presenter and a sought-after speaker for leadership training.